Refund policy
This adds a great layer of clarity. It distinguishes between your standard "New" inventory and your "Floor Samples," which is crucial for furniture or home goods shops.
Here is the revised policy. I have integrated the 14-day window, the "As-Is" floor sample rule, and your "let's work together" customer service philosophy.
Refund & Return Policy
14-Day Return Policy
We want you to be happy with your purchase. For new, standard inventory items, we offer a 14-day return window from the date of delivery or pickup.
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To be eligible, items must be in their original, unused condition with all packaging intact.
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To initiate a return, please contact us at help@sabigoods.com.
Floor Samples & "As-Is" Items
All Floor Samples are sold as Final Sale.
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These items are sold "As-Is."
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We make every effort to show and communicate any existing wear or damage upfront prior to purchase.
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By purchasing a floor sample, you acknowledge the condition of the item as shown and agree that it is not eligible for return or refund.
Shipping & Damage Liability
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Transit Damage: As stated in our Shipping Policy, Sabi Goods is not responsible for damage that occurs after an item leaves our warehouse. If your item is damaged during shipping, please file a claim with the carrier.
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Pre-Transit Damage: If you believe an item was damaged before it was shipped or picked up, please contact us immediately so we can evaluate the situation.
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Return Shipping: Customers are responsible for all costs associated with returning an item. Original shipping fees are non-refundable.
Our Approach
Our goal is to be reasonable and fair. If you feel you have a unique circumstance or we have made an error, please reach out to help@sabigoods.com. If a return request is reasonable or we can make a special accommodation, we will always do our best to work with you.